Refund policy

Return Policy

At Cuellections.com, we understand that purchasing a high-end custom cue online requires trust and confidence. Returns may be accepted under certain circumstances, but all return requests must be made within 48 hours of receiving the cue.

All approved returns are subject to a minimum $200 restoration and handling fee, and the cue must be returned in its original condition as received.

Any cue that was originally unchalked and has been chalked after delivery will be subject to a minimum $500 fee or 10% of the purchase price, whichever is greater. Once a cue has been chalked or used, its condition and market value immediately change significantly.